Harrods Assessment Tests, Recruitment Process & Interviews Online Preparation – 2025

What Is Harrods?

Harrods is a luxury department store in London, England. It was founded in 1849 by Charles Henry Harrod and now has more than 4,000 employees. Harrods is a private brand that houses multiple companies, including Harrods Estates, Harrods Aviation, and Air Harrods.

The department store offers a range of products to their customers, including clothing, jewellery, beauty items, and housewares. Their mission is to service their customers’ needs and aspirations by bringing them joy and helping them create new stories.

Harrods’ core values are:

• We are human: They care about their people and customers. Harrods employees are warm, curious, and humble people who genuinely care about others.
• We strive to exceed: They exceed expectations and go above and beyond for their customers and employees.
• We build trust: They act confidently and present good manners, building trust and relationships with their customers and employees.
• We take pride: They are proud of their brand and believe that every detail matters.
• We are one: Teamwork is essential to the company, and they celebrate all cultures, backgrounds, and experiences.

The health and happiness of employees are a priority for the company. As such, employees at Harrods can expect the following benefits:

• Daily savings with in-store discounts and offers at other retailers
• Season ticket loans to make commutes more manageable as well as savings on holiday travel
• Health benefits include healthcare plans, gym discounts, and an employee assistance program
• Financial wellbeing in the form of low-cost loans and financial workshops
• Paid time off and parental leave
• Recognition for career milestones and excellence

What Is Harrods’ Hiring Process?

Online Application

After researching the company and finding the right role, you will submit an online application. This process will include uploading a CV and cover letter. You will also answer basic pre-employment questions about your job history, relevant experience, and applicable skills.

You will likely hear from the company within two weeks of applying to move to the next stage of the process.

Online Assessments

After applying, you will likely need to take some psychometric and aptitude exams. These exams will allow the company to learn more about you and determine if you are a good fit for the company. The tests you will likely take include but are not limited to:

• Situational Judgment Test (SJT): The SJT is a psychometric test that will present a series of hypothetical situations for you to analyze. You will need to assess the situation and respond with your reaction in that scenario. You must be honest during this exam, but keep in mind the priorities of the company: customers, trust, honesty, and kindness.
• Numerical Reasoning Test: The numerical reasoning test will assess your ability to understand and interpret numerical information. This may be in the form of graphs, charts, or financial information. This test does not require advanced mathematical skills; however, you will likely need to do some basic arithmetic during this exam.
• Verbal Reasoning Test: Job seekers may also take a verbal reasoning test. This exam will look at your ability to process and understand written information. You will receive text passages and need to read and interpret this information to answer questions about what you’ve read.
• Personality Traits Job Test

These assessments are typically timed, so be sure to prepare before sitting down to take these tests. It is also essential to take these in a distraction-free environment so you can focus on the test.

Video Interview

Once you pass the initial screening, you will graduate to the first interview. This video or phone interview will be with a hiring team member and will focus on what you wrote in your application. They will likely ask you to detail past job history, skills you possess, and why you are interested in working for the company.

Assessment Centre

The Harrods assessment centre is the last stage of the recruitment process. During this time, multiple candidates will come onsite to participate in group and individual exercises.

• Group Exercise: During the group exercise, you will work with other candidates to complete a task or do a fun activity. The hiring team is looking to see how well you interact with a group and your leadership style. Be respectful and courteous of others at all times, but don’t be afraid to take the initiative during the exercise.
• Role Play Exercise: In the role-play exercise, you will receive some information to read through before working towards a solution based on the brief. You will likely be with a human resource team member who will pretend to be a customer that you must help. They are looking at your communication and problem-solving skills during this test.
• Interview: The last part of the day is the second interview. This interview will focus on the specific position you are applying for and ask more in-depth questions than the initial interview.

Remember that the hiring team will be watching you at every step of the process, so be confident and respectful to everyone you encounter.

How to Prepare for the Harrods Assessment?

Preparation for the pre-employment process is essential to becoming part of the Harrods’ team. Before applying, be sure to take practice exams online to understand the types of questions you will see. There are online sample tests, both free and paid, that you should take while preparing.

It is also important to prepare for the interview portion of the process. Be sure to look up interview tips online and rehearse common interview responses.

Taking the time to prepare for the assessments and interviews will increase your chances of being hired.