Cigna is the fourth largest provider of health insurance in the United States and the 12th largest company in the United States with revenues of nearly $200 billion per year. They provide health, life, and accident insurance as well as Medicare and Medicaid products to customers in the United States.
The company is headquartered in Connecticut and Pennsylvania and employs over 70,000 employees with the vast majority of employees located in the United States. Cigna is a good company to work for and provides decent benefits to its employees that include:
Health insurance
Life insurance
401k retirement plans (6% match per year)
Paid time off
What Is the Recruitment Process at Cigna?
Cigna hires employees to do a variety of different things that include finance, accounting, actuarial work, and customer relations (i.e. working in a call center). The hiring process at Cigna is relatively straightforward with applicants having to take an assessment test (or tests) and go through one or more interviews.
Initial Application
Applicants must apply for jobs at Cigna on the official company website by creating a profile and uploading their resume, cover letter, and answering a few work experience related questions.
Cigna automatically screens resumes and cover letters for relevant keywords and will extend an assessment test offer for candidates whose applications make it through the keyword screening, so make sure your resume and cover letter have relevant keywords in them.
Cigna’s Assessment Tests
Applicants that make it through the initial application will receive an email asking them to take one or more assessment tests depending on the position. It is important to note that it may take some time before Cigna asks you to take the assessment tests. Do not worry if you do not immediately receive the assessment test email.
Here are the psychometric tests that Cigna has candidates take:
Personality Test – All applicants at Cigna must take a personality test. Cigna has a certain personality type for each position, and they try to hire candidates that meet that personality. The personality profile that Cigna wants for positions is not publicly available. This makes preparing for the test somewhat difficult.
Numerical Reasoning Assessment – The mathematical reasoning assessment is designed to test the mathematical abilities of actuarial and financial applicants at Cigna. The questions present the candidate with data in the form of tables, charts, and graphs and ask them questions to test their ability to interpret the data. Improve your numerical abilities with our free numerical reasoning test.
Verbal Reasoning Assessment – The verbal reasoning psychometric test is essentially a reading comprehension test. A few paragraphs of information are provided followed by a few questions about the information in the paragraphs. Candidates must select the answer that best answers the question based on the information provided in the paragraph. Take a free verbal reasoning practice test to improve your score at the verbal section.
It is important to only use information provided in the excerpt when answering questions.
Situational Judgment Test (SJT) – Most applicants will have to take a Situational Judgment Test. This test will contain hypothetical workplace scenarios and the candidate must choose the appropriate response from a selection of answers.
Inductive Reasoning Assessment – Inductive reasoning assessments test the applicant’s ability to detect patterns and complete them by asking applicants to complete shape patterns. This test is timed and some of the patterns can be difficult to detect, so it is a good idea to sharpen your pattern detection skills with inductive reasoning practice tests.
Phone Interview
Candidates that pass the assessment tests will receive an email asking them to schedule a phone interview with a recruiter. It can take up to 3 weeks after taking the assessment tests for Cigna to schedule a phone interview.
The phone interview is done with a recruiter and covers work experience and skills. It is a behavioral interview rather than a technical interview, so the STAR method can be used to answer most of the interview questions.
Final Interview
The final interview is done in-person with a hiring manager at Cigna. This interview will have more behavioral questions and may have some situational judgment questions (How would you handle an angry customer?) or technical questions depending on the position.
How to Pass Cigna’s Assessment Tests?
Passing Cigna’s assessment tests comes down to two things:
Taking as many practice tests as possible.
Reviewing the corporate mission and goals of Cigna.
Practice tests are useful for the abstract reasoning test, verbal reasoning test, numerical reasoning test, and SJT. Good practice tests will have explanations for correct answers that should be reviewed to fully understand the question.
It is possible to practice for the personality test by reviewing Cigna’s corporate mission and goals. There are also practice personality tests available that can help familiarize you with the test.
