Capita Assessment Tests, Assessment Centre, Recruitment Process & Interviews Online Preparation – 2025

What Is Capita?

Capita is a business process outsourcing company headquartered in the United Kingdom. The company has been working since 1984 to provide specialized financial knowledge to its clients. They provide consultancy as well as end-to-end services across six divisions:

• People solutions
• Software
• Government services
• Specialist services
• Technology solutions
• Customer management

Working at Capita

Capita works closely with civil operations and governments and has therefore committed to creating inclusive and responsible business practices, individual career development for its employees, and understands the need for flexibility in the workplace.

Those who work at Capita will enjoy company-provided benefits, such as:

• Pension plan
• Maternity and paternity leave
• Health, vision, and dental insurance
• Childcare vouchers
• Flexible working and work-from-home
• Paid time off
• Employee discounts
• Job training and professional development

In addition to career opportunities for seasoned professionals, Capita also offers early career applicants the chance to join their apprenticeship or graduate program. No matter what stage you are at in your career, Capita is going to look for people who embody their company values to join their team:

• Ingenious: Employees at Capita consistently challenge themselves, seek out opportunities, and strive for improvement. They create innovative solutions and learn from their mistakes.
• Open: Capita employees are good listeners who know when to share information and when to keep silent. They also welcome diverse input and thank others for their contributions.
• Collaborative: Capita employees know they achieve more when working on problems together. They ask for support, give helpful feedback, and trust others.
• Effective: Employees at Capita design people-oriented solutions, identify how their work leads to long-term outcomes and delivers reliable results. They communicate clearly and frequently and ensure that they see things through to the finish.

What Is the Recruitment Process at Capita?

Online Application

All career paths at Capita will require you to complete an online application. However, the exact application process will depend on the program you are applying for.

Seasoned professionals will complete a standard employment application that asks about your eligibility, educational background, work history, and other position-specific questions. You will also have the chance to upload a current CV.

Those applying for the graduate scheme must provide written responses to several pre-employment questions and details of why they are interested in a position at Capita. In addition, you will need to indicate which division you are interested in working in, so be sure to research the company beforehand and draw from that information in your responses.

Applicants seeking an apprenticeship will have a game-based assessment. These are great for early career candidates because they are dynamic and show several skills such as decision-making, multi-tasking, and working under pressure.

Aptitude & Personality Tests

The hiring team will review your application, and if they think you may be a good fit, you will proceed to the assessment portion of the hiring process. Capita gives their candidates multiple aptitude and personality assessments to better understand their skills, how they behave in the workplace, and their values.

• Numerical Reasoning Test – One test you will take is the numerical reasoning exam. This test will assess your ability to work with numbers, which is especially important in finance, technology, and business consulting. This will be a timed, multiple-choice exam and will cover topics such as basic arithmetic, logical thinking, and interpreting data.
• Verbal Reasoning Test – The verbal reasoning exam is common in many hiring processes, especially for graduate and early career positions. The test will assess your ability to analyze written information and apply the knowledge to answer multiple-choice questions. This exam will also be timed, so you’ll want to read through the passages quickly and carefully.
• Situational Judgement Test – Lastly, candidates must take a situational judgment test (SJT). The SJT will present several simulated workplace scenarios that you must respond to. Capita will be able to use your responses to assess your values and your behaviours. Remember that the company is looking for someone with similar values to the company and who acts professionally.

Phone Interview

Those who do well on the online assessments will participate in a phone interview. This initial conversation will be less formal and focus on your qualifications for the position and your interests. Be sure to have a copy of your CV nearby to quickly refer to it.

Assessment Centre

The last stage of the recruitment process is the assessment centre. This day-long event brings together several applicants to complete group and individual activities while being observed by the hiring team. Here are a few exercises you will likely complete during the assessment centre:

• Group Exercise: You will work with other applicants to complete a task. This typically involves reading a case study and collaborating to develop a solution.
• Role Play Exercise: You will partner with another applicant or a recruiter to act out a common work task, showing the hiring team that you can perform the duties required for the role.
• Written Task: This will ask you to write a report, email, or press release, depending on the role, to demonstrate your communication skills.
• In-Person Interview: You’ll meet with a recruitment team member to discuss your fit for the position and company. They will ask about your past experiences, interest in Capita, and what you know about the company. Make sure to come to this interview prepared.

How to Prepare for the Capita Assessment?

Capita is looking for talented individuals whose values align with theirs to join their team. No matter your career path, you must do well on the online assessments to succeed in the hiring process with the company.

The best way to prepare for these exams is to use online resources, such as online practice tests, to study. These will not only allow you to practise your timing and see what questions will be on the exam, but they will also provide answer solutions so you better understand how to approach similar questions on the actual exam.

In addition to practice tests, you should also research the company and look up tips and advice for how to do well on the phone and in-person interviews.

Applicants who take the time to adequately prepare for the hiring process score significantly higher on the exams and tend to do better in the recruitment process overall than unprepared candidates. Be sure to give yourself enough time to study and use all of the available resources to prepare.