American Airlines Assessment Tests, Hiring Process & Interviews Online Preparation – 2024
What Is American Airlines?
American Airlines is the largest airline in the world. Headquartered in Fort Worth, Texas, it flies to 350 locations within 50 countries. American Airlines transports over 200 million passengers annually. Major hubs for American Airlines are located in Charlotte, Chicago-O’Hare, Dallas/Fort Worth, Los Angeles, Miami, New York-JFK, New York- LaGuardia, Philadelphia, Phoenix- Sky Harbor, and Washington-National. The American Airlines Fleet is made of over 881 aircraft, with its main maintenance base located in Tulsa. It is a founding member of the third largest airline alliance in the world, Oneworld Alliance.
The workforce behind American Airlines is made of over 130,000 people. Careers with American Airlines careers span a large number of backgrounds. Flight attendants, pilots, customer service, fleet workers, technology, and operations, are all careers that are vital to keeping American Airlines running smoothly. To make American Airlines an appealing workplace, it offers a benefits package that includes:
- Travel perks
- Medical, dental, and vision coverage
- Retirement investments
- Well-being programs
What Is American Airlines’ Hiring Process?
Start your search for a job with American Airlines on their careers portal. Create an account with their talent community so you can upload your resume, save your searches, and be alerted of any open positions that might be a fit for you. Once you submit your application the hiring process with begin.
After your application is submitted you will receive a link to the online assessment tests. Most applicants will need to take a personality test, but some positions will require more assessments. Your performance on these tests will determine if you are able to move on to the next step.
For some applicants, including flight attendants, the next step will be a video interview. You will be sent a link to the pre-recorded questions, and you will have 1 minute to prepare your answer for each. You will not have a chance to redo a question after you have recorded your answer.
American Airlines’ Online Tests
Psychometric tests are used to streamline the American Airlines hiring process. They allow the hiring team to narrow the applications down to those who have the best potential for success. These tests are designed to measure skills and qualities that show that a job-seeker can quickly learn a new role and fit in well with the company culture and the existing team.
- Situational Judgement Test (SJT) – Situational judgment tests are used to see how you handle the difficult situations that may occur on the job. This assessment is tailored for the job you have applied so the questions will be specific to your career path. You will be presented with a workplace situation and several options. You will need to pick either the option that is either closest to how you would respond or rank the options as most to least effective.
- Personality Assessment – The personality test is used to show traits like leadership skills, problem-solving, how you handle pressure, and how you interact with others. Your answers will be compared to a model profile for the position you applied for. The model is based on traits that have proven to be predictors of success. This test may either be a survey style, in which you will rank the possible responses from least to most like you, or you may need to pick the one response that you feel best describes you.
- Verbal Reasoning Test – Communication is crucial for flight attendants, customer representatives, and other airline personnel. The verbal reasoning test will identify the candidates who can show they can think critically and use written information to come to logical conclusions. This test is made of brief passages which you will use to answer the follow-up true or false questions. This test will be timed.
- Cognitive Ability Test – This test helps to demonstrate how well you are able to learn new information and use it to problem-solve. There will be questions of several different categories to show how well you are able to use abstract reasoning, numerical reasoning, and logical reasoning. The test is multiple-choice, and you will have a limited amount of time to answer each question. The test will automatically stop when you run out of time.
Pilots and flight attendants may have further testing during an assessment centre, or after being accepted into a training program. These tests will be similar to the assessment listed here, and will also focus on job-specific skills like:
How to Prepare for American Airlines’ Assessments?
Online assessments are one of the most significant parts of the hiring process. Take some time to prepare for the online tests so you can get scores that make your application stand out from the crowd.
Work on your mental flexibility and cognitive abilities with a focus on the areas you know are not your strongest. If you are a little slow when working with numbers run math drills, use flashcards, and do practise problems to improve your speed. You can work on abstract thinking skills using apps designed to help improve cognitive function. Cognitive ability tests are timed, and you will need to answer as many questions as possible in the time given. If you find that you get hung up on a question, just make an educated guess and move on to the next question.
The best way to prepare yourself for the online personality assessments is to learn about the job you are testing for. Research what the position entails and the types of things you may encounter while performing the job. Learn about American Airlines and its values. This will help you understand how they hope to see their employees resolve issues. Personality tests and situational judgment tests rely on you to provide honest responses to create a profile. Be honest when you take the tests but remember to approach each question from a professional standpoint, so your test scores accurately reflect your workplace personality.
